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Frequently asked

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If you cannot find the answer, write to us. If the question is good enough for this list, it ends up here.

Quotes

01What do I need to do to get a quote?
Fill in the form — at most six steps, and the questions follow your answers. If your need is not clear yet we have a short conversation first, then send the written quote.

Process and delivery

01How long does a project take?
A website takes 2-4 weeks. Automation and custom software take 3-6 weeks depending on scope. The firm schedule is set in the contract at the start.
02What is expected of me during the project?
Explaining your business and sharing what you already have. We draft the text and visuals; all we need from you is a read-through and corrections. The first conversation is the part that takes most of your time.
03How do I follow progress?
You see a working piece at every stage. That serves both sides: if we have misunderstood something, it surfaces on day three rather than week three.
04What happens if it runs late?
You hear about it in advance. Work sometimes takes longer and there is no point pretending otherwise; our commitment is not that nothing slips, but that you are never left in the dark.
05I am not technical. Is that a problem?
No. We build panels you can manage from your phone and walk you through them after launch. Do not hesitate to ask the same question twice — if it did not land, that is on us.
06What happens after delivery?
Security updates, server monitoring and your questions carry on with us. When something breaks, the person you reach is the one who built it — no need to explain the situation from the beginning.

Scope and technical

01I run a small business — is this for me?
Yes. Most of our clients are small and mid-sized businesses. We build around how your business runs today, and the system grows with it, without starting over.
02Do you do advertising or social media?
No. We do not make promo videos or commercials, manage ad budgets, or grow social accounts. What we do: make your site findable when someone searches your company name, and publish your company announcements to your accounts automatically. Those two get confused often, but they are different jobs.
03Are the domain and hosting included?
For website projects, the first year of hosting, the security certificate and the domain setup are included. Ownership is registered directly in your name, not ours.
04Do I have to replace my current site or tools?
Usually not. For automation work we build on top of what you already use; the aim is not to disturb your setup but to remove the manual work in between.
05Can the site be bilingual?
It can. If we build for that from the start, adding a second language later does not disturb the structure — and it costs less if you say so early.
06Who owns the code and the data?
You do. If you want to move on, we hand over the system, the source code and a document explaining how it works. We do not leave anything locked.
07What happens to my system if you are not around tomorrow?
A fair question, and we prepare the answer up front: the code is yours, the system is built with standard tools, and how it works is written down. Another team can pick it up and continue.

Data and privacy

01How is my information stored?
What you send through the form is used only to assess your request. It is never sold or shared for marketing. The details are in the privacy notice.
02Is anything on this site tracking me?
No. We use no advertising pixels, no analytics tools and no third-party cookies. That is why you never saw a cookie banner — there is no cookie to ask you about.
03Can I ask for my information to be deleted?
You can. Write to info@sorexdigital.com and the request is completed within thirty days at the latest.

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